Booking and cancellation policy
A female-only service
Therapies by Liz is a female-only service. Treatments are one to one, in a private treatment room, and most involve close physical contact, so every treatment is for women only. When you book, you'll be asked to confirm the treatment is for a female client.
If a booking is made for someone this service isn't for, Liz will cancel it and refund the booking fee. She may decline to start a treatment on arrival if it doesn't meet this policy.
Opening hours
Online booking is open Monday to Friday, 9:30am to 5pm. Evening appointments are available on request, and Saturdays are by appointment only. Sunday is closed. Ask Liz for an evening or Saturday appointment.
Booking fee and payment
Every treatment needs a 50% booking fee, paid by card when you book. It secures your appointment and comes off the price of your treatment — for a £60 treatment, that's £30 when you book and £30 on arrival.
The remaining 50% is paid when you arrive, before your treatment starts. It's paid online too, by card, Apple Pay or Google Pay on your phone: Liz will show you a QR code to scan, or you can use the Pay button on your booking page, which appears 24 hours before your appointment.
While you're on the payment page, your chosen time is held for 30 minutes. If payment isn't completed in that time, the slot is released and nothing is charged. Card payments are handled securely by Stripe.
Changing your appointment
You can move your appointment to another day or time, or switch to a different treatment, online up to 24 hours before it starts. You'll need your booking reference and the email address you booked with. Your booking fee moves with you. If the new treatment costs more, the difference is added to what you pay on arrival; if it costs less, you pay less on arrival.
Inside 24 hours, please call Liz and she'll do her best to help.
Cancelling
Your booking reference lets you move or cancel online up to 24 hours before your appointment. If you don't cancel at least 24 hours before, the booking fee isn't refunded.
- Cancel online 24 hours or more before your appointment and your booking fee is refunded in full. Refunds usually reach your card within 5–10 working days.
- Cancellations with less than 24 hours' notice, and missed appointments, lose the booking fee — that time could have been offered to someone else. Anything you've paid on top of the booking fee is refunded.
Before your treatment
- Please arrive a few minutes early so your treatment can start on time.
- Let Liz know about any medical conditions, injuries, allergies or medication when you book, or at the start of your appointment.
- For pregnancy massage, please tell her how many weeks pregnant you'll be on the day.
- Tints, lash lifts and brow lamination need a patch test at least 48 hours before your first treatment, or if you've had a reaction before. Liz will arrange this with you.
- Reiki is a complementary therapy for relaxation and wellbeing. It isn't a substitute for medical care, so please keep following any advice from your GP or other health professionals.
Your comfort and safety
Treatments are calm, private and professional. Liz may decline or end a treatment, without a refund, if a client behaves inappropriately, appears to be under the influence of alcohol or drugs, or if there's a medical reason the treatment isn't safe. Let her know at any point if you'd like the pressure, warmth or anything else changed, or if you'd like to stop.
Your information
Your name, contact details and notes are used only to manage your appointment and are stored in Liz's diary. Card payments are processed by Stripe; card details are never stored on this site.